Dissatisfied customer? Give them a smiley dinosaur!

A dissatisfied Marks and Spencer was surprised when the compensation he wanted along with a refund for being overcharged, a drawing of a smiley dinosaur, was delivered!

Customer adviser Steve Jones, complied, sending the customer a gift card and his own hand drawing of the happy dinosaur. An enclosed note said “Unfortunately art was never my strong point, but I hope you will appreciate it.”


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