Archive Page 2

Campaign for better shifts get results

An ongoing campaign for fixed shifts at the ANZ Australian Call Centre in Wellington delivered results at mediation last week.

Finsec members agreed to put our legal case to the Employment Relations Authority on hold following the mediation. The understanding  is that the centre will move to fixed days of week with a small variability in start and finish times, that everyone would get input into the new roster system, and that there would be a fair process developed so staff could move to their preferred shift. This process is to be complete by March 2012.

The success shows the value of a campaign with various strands that members have supported over the last year. The issue has been raised at bargaining, been pursued through a working party with the bank, and through legal avenues. Most importantly, members have participated in collective activities, recruited their colleagues and kept the pressure up! Well done to all involved!

Post-holiday work blues hit many

With both school holidays looming, and summer holiday booking time, many of us are turning our minds to a week or two off work. But going back to work can take the shine off a break all too quickly, with a recent survey by travel website TripAdvisor confirming that over a third deal with a depressed feeling on their return to work.

Eight percent of holidaymakers even consider a new job in their first weeks back. The number one method to beat the blues: booking another trip. Looking at holiday snaps or making a photo album can comfort those with few leave days left!

Fantastic Finsec member organisers – coming to a Westpac worksite near you

Finsec member organisers are hitting many Westpac worksites over the next few weeks, to talk to members and non-members about being union and what we aim to achieve in collective bargaining this year.

These member leaders are doing the hard yards travelling around major back offices and key branches talking to Westpac staff about what matters to them. Finsec Union Councillor Craig McKinnon is one of the team of member organisers, and has been out and about talking to non-members this week.

“It’s been great to talk to Westpac staff about issues heading into bargaining. In Christchurch, people are concerned about outsourcing, and whether jobs will stay in the city. They are also struggling to keep up with rising costs after the modest pay increase we got last year.”

“It’s great for staff to realise that the union is in fact themselves – people who understand the culture and the environment we all work in and who share the same concerns.”

The project kicked off in Christchurch this week, and will move on to Auckland next week, followed by Wellington the week after.  If you see a member organiser in your worksite, say hello and have a chat.

New date set down for bargaining with BNZ

Finsec  members have a new date to resume bargaining with BNZ – 21 September. Bargaining was adjourned as progress on pay and other issues did not meet the mandate set by members.

Many Finsec members have already held meetings to discuss the issues arising from bargaining and identify what was most important to them heading back to the bargaining table. These meetings continue next week.

Most importantly, Finsec members have been completing collective activities to send a strong message of support for our bargaining team. If you haven’t filled yours out, get on to it and fax it back to Finsec on 04 385 2214 by Friday 16th September. .

Freak out, then walk out

Workers renovating an Italian museum have downed tools over what may be the first industrial action caused by haunting.

Paranormal investigators are now checking out the National Archaeological Museum in Naples, after workers say they hear screaming, experienced sudden drops in temperature, and even saw ghosts.

The architect in charge took a photo on his cellphone that showed a little girl – despite there being no children on site.

Bargaining with BNZ adjourned

Bargaining with BNZ was adjourned last week, as the Finsec team wanted to go back to members to seek feedback. The outcomes of bargaining so far fall short of the mandate set by members.

Union Councillor Tania Cooper said the offer fell short on two areas: the pay, and the bank still pushing to reduce current terms and conditions of staff. “With regards to pay the BNZ is currently not even willing to meet CPI – let alone keeping up with what some other banks are offering.”

Tania said there had been movement on some of the bank’s series of claims, but that the balance was still in favour of the bank’s operations and shareholders, and against staff. “If this is the bank for New Zealand, that includes staff. Staff want the bank to show some flexibility to meeting our needs not just their own.”

Some non-members at the bank didn’t sign up to Finsec in the lead up to bargaining because they didn’t believe BNZ would seriously pursue these changes. Last week’s negotiations show they are serious. Those who oppose the bank’s proposed changes need to join to support the Finsec campaign. Finsec members were able to stop reductions in their terms and conditions in 2009 and can do it again.

Finsec members at BNZ will be holding meetings over the next few weeks to discuss bargaining and our next steps.

Customers want better staffing too!

The Sunday Star-Times annual survey of bank customers show that customers share many of the same concerns as bank staff, particularly a need for a focus on customer service rather than debt sales.

Customers identified adding more personal service staff, reducing queues, and having phone access to staff as important priorities. All of these align very strongly with Finsec member campaigns for increased staffing and relief cover.

Finsec Campaigns Director Tali Williams said despite being some of New Zealand’s most profitable companies, the big banks continue to keep staffing levels at the bare minimum. “Staff aren’t replaced, small restructurings take place that reduce staff numbers, and existing staff are put under more and more pressure to keep up.”

“Customers experience understaffing as poor customer service. Staff experience this as unpaid overtime, inability to take sick leave or holidays, and increasing stress in the workplace leading to health and safety complaints.”


You can contact us at:

0800 FINSEC (0800 346 732)
union@finsec.org.nz
www.finsec.org.nz


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