Finsec members promoting a “better option” for call centre rosters

Finsec members at ANZ and National bank contact centres are promoting a better option on rosters – including through a petition to the bank after the bank put forward a proposal seeking great roster flexibility.

There is currently a working party in progress to address members’ concerns about the impact of rostering on work/life balance.

The petition calls on the bank to give everyone the option of fixed shifts, to ensure that everyone has at least one day off every weekend and to vary start times of shifts by no more than three hours.

Liz Sayers from the National Bank Contact Centre in Wellington said that the bank had to recognise that everyone needs work/life balance. “Family is very important to me and when you have children you can’t change shifts easily and you shouldn’t be expected to. There are also extra costs involved with child care if you have to work different shifts.”

Union Councillor Cory MacKinnon from the National Bank Contact Centre in Auckland has moved from variable to fixed shifts so knows what a huge difference it makes. “The variable shifts mean you have no certainty in you life to make even the most basic plans – not to mention the havoc it plays with your sleep patterns.”

Watch this space for news on the campaign – and if you’re in one of those Contact Centres, make sure you sign the petition asap! All petitions need to be back by next Monday at the latest as we meet with the bank on Tuesday.


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