First meeting and wins on Call Centre issues at ANZ National

The first meeting of the ANZ National Call Centre working party was held this week, with Finsec members already achieving some good wins for staff in the Australian Call Centre.

Rosters for these members will now include 2 consecutive days off work each work, and 8 and 6 day shifts will only occur a maximum of twice a year. Changing shift times will be more evenly staggered so staff don’t go directly from the latest to the earliest shift or vice versa.

These changes are in place while the working party completes its work, but represent a significant improvement for these members and will enable them to achieve much better work/life balance.

The bank has some ideas regarding increasing variability for start and finish times which it is consulting staff about. This is not a recommendation from the working group and Finsec members will be doing their own consultation on the idea.


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