BNZ staff: issues with new layout & technology need sorting

In their quarterly meeting with the bank this week, BNZ Union Councillors raised issues with the new store layout, and with electronic cash drawers (ECDs) and teller cash recyclers (TCRs).

The fixed height of stations in the new layout is leading to a number of health and safety issues, which the bank is now reporting to the project team and senior management. If any Finsec members are experiencing problems, log a workplace complaint on the bank’s intranet.

Policies around the ECDs and TCRs mean staff in stores have to work past their contracted hours to complete the end of day business. The bank is looking into these policies, and says that if staff are required to stay after hours, they are entitled to be paid overtime or take time off in lieu.


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