Westpac told, lose the MAP!

Finsec representatives met with Westpac this week to push for changes to targets. Westpac was presented with the outcomes of the targets survey members completed.

Key survey findings include:
•    90% said the time to first yes  is not long enough
•    75% said MAPs (weekly plans) make no difference in their ability to reach target, 20% say it makes it more difficult and only 5% say it makes it easier to achieve targets.
•    49% said the number of CNAs (Customer Needs Assessments) were unachievable
•    Many members reported feeling stressed about achieving targets

We have called on the bank to ditch MAPs, reduce the number of CNAs, extend the time to first yes and take part in a joint review with Finsec on management practices in relation to the implementation of targets.


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