Finsec members taking on unfair targets

Finsec members at ANZ National and Westpac are taking strong messages about targets needing to change to the bank forums this week.

Surveys of members have made the priorities for change clear – decreasing the number of targets to meet would make a huge change, and there need to be more supportive management practices instead of bullying. Staff identify that the biggest barrier to reaching targets is that their current levels are unrealistic.

Continued staff and customer pressure on sales targets is paying off – Westpac is already moving to team targets, and the BNZ is reviewing their call centre targets in light of negative staff and customer feedback.

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