Customers dissatisfied with banks, says survey

The first results from Finsec and the FSU’s survey show high levels of customer dissatisfaction with the Australian owned banks, and highlight the need for the government to step in to make banking in New Zealand fairer.

The public polling shows a high level of support for a charter of Better Banking being proposed by the two unions.

“It is time for the banking industry to change. More customers are dissatisfied than satisfied with their banks. Customers say they want better staffing levels and an end to the target based pay systems that reward bank staff for selling debt products,” said Finsec Campaigns Director Andrew Campbell.

Key survey results:
86% want banks to stop off-shoring New Zealand jobs

42% thought their bank was getting worse at showing a commitment to employing New Zealanders

78% think there should be changes to how bank staff are paid and that sales targets should be de-linked from remuneration

For a summary of the results on the Trans-Tasman better banking campaign go to


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