Finsec members at Westpac Phone Assist and Cards Call Centre are determined that their more complex roles should be recognized with improved pay.
Many Finsec members have already sent in stories about how cross-skilling of the Phone Assist and Cards Call Centre roles has made their jobs significantly more complex, many other Finsec members at Westpac have sent messages supporting the call for a review of the pay for this role.
Union Councillor Ve Mika said that staff in these roles are currently very stressed. “Workload has more than doubled and the training is not adequate. Westpac has got to stop giving us the run-around and resource, train and pay staff fairly.”
...the gossip 
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