Banks’ grading needs upgrading

Both Westpac and the National Bank need to increase their responsiveness with regards to grading roles fairly.
At Westpac, the merging of the Phone Assist and Cards Call Centre roles in late 2009 has led to problems with the appropriate Position Description and grading for the role. Finsec strongly believes that the complexities of the merged role mean that it should be graded at B+ rather than the current B grading.
Finsec members in Auckland and Christchurch are getting active in response to Westpac’s inaction, and are emailing the head of call centres with their concerns. Our message to the bank is that staff are working their guts out without proper recognition and the proper pay.
Finsec members at the National Bank Contact Centre are continuing their campaign to get the direct banking role upgraded to reflect extra duties. Members have been waiting on a response from the bank since a meeting in October, and have been hurrying the bank along with emails. A response is due this Sunday, and members are already thinking of ways to get active in support of the change of grade.


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