BNZ staff organise to win!

Finsec members at BNZ in Harbour Quays and Quay Park Contact Centres got active around the issues of increasing all queue times and understaffing and had a great win at the end of last year.

Staff at these sites signed a petition asking the bank to look at some initiatives including employing part-timers at peak periods, and received confirmation before Christmas that the bank was planning to do just that, and that 14 new staff were coming on board in January.

Delegate Jay Coats said that staff in Harbour Quays had an especially tough time on Mondays and Tuesdays. “Staffing was just not up to par to cover the workload at the beginning of the week – and we all experienced a very stressful start to the beginning of each week.”

Jay said that the bank’s announcement of the changes had been met by a sigh of relief by all staff, and that it was important that all staff recognised the role of Finsec in instigating these improvements through the petition. Jay said union members would keep a close eye on workloads in the Contact Centres.


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