BNZ staff organise to win!

Finsec members at BNZ in Harbour Quays and Quay Park Contact Centres got active around the issues of increasing all queue times and understaffing and had a great win at the end of last year.

Staff at these sites signed a petition asking the bank to look at some initiatives including employing part-timers at peak periods, and received confirmation before Christmas that the bank was planning to do just that, and that 14 new staff were coming on board in January.

Delegate Jay Coats said that staff in Harbour Quays had an especially tough time on Mondays and Tuesdays. “Staffing was just not up to par to cover the workload at the beginning of the week – and we all experienced a very stressful start to the beginning of each week.”

Jay said that the bank’s announcement of the changes had been met by a sigh of relief by all staff, and that it was important that all staff recognised the role of Finsec in instigating these improvements through the petition. Jay said union members would keep a close eye on workloads in the Contact Centres.

Advertisements

0 Responses to “BNZ staff organise to win!”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




You can contact us at:

0800 FINSEC (0800 346 732)
union@finsec.org.nz
www.finsec.org.nz


Creative Commons License
Join Now 0800 FINSEC

RSS New Zealand union news from LabourStart

  • An error has occurred; the feed is probably down. Try again later.

RSS LabourStart – act now to help other workers

  • An error has occurred; the feed is probably down. Try again later.

Finsec Photos

Archives


%d bloggers like this: