A world on the phone

October is Call Centre Action Month for UNI Global Union Union, which says that a union makes the difference between low-quality, high-risk, isolating jobs and a secure fulfilling career in the world’s call centres.

Most of the world’s call centre workers are closely monitored, expected to meet unrealistic performance targets, have low job discretion, earn low wages, have no union or labour rights and lack job security , according to a global study from Cornell University in 2007 and re-confirmed in a report released by UNI this month called “A World on the Phone.”

Activity in the month is geared at Telefonica, one of the world’s first companies to sign a global agreement. Throughout October UNI and its affiliates in Ireland, Mexico, Brazil, the United States, Colombia, Cameroon, South Africa, Belgium, Tunisia, France and Australia are calling on the company to act in accordance with the agreement and ensure that workers’ rights are upheld everywhere.

You can read “A World on the Phone” at this link: http://www.union-network.org/Apps/UNIFiles.nsf/vwLkpFilesById/F3185C2CB60231EEC12576410054DC45/$FILE/A-world-on-the-phone.pdf

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