A world on the phone

October is Call Centre Action Month for UNI Global Union Union, which says that a union makes the difference between low-quality, high-risk, isolating jobs and a secure fulfilling career in the world’s call centres.

Most of the world’s call centre workers are closely monitored, expected to meet unrealistic performance targets, have low job discretion, earn low wages, have no union or labour rights and lack job security , according to a global study from Cornell University in 2007 and re-confirmed in a report released by UNI this month called “A World on the Phone.”

Activity in the month is geared at Telefonica, one of the world’s first companies to sign a global agreement. Throughout October UNI and its affiliates in Ireland, Mexico, Brazil, the United States, Colombia, Cameroon, South Africa, Belgium, Tunisia, France and Australia are calling on the company to act in accordance with the agreement and ensure that workers’ rights are upheld everywhere.

You can read “A World on the Phone” at this link: http://www.union-network.org/Apps/UNIFiles.nsf/vwLkpFilesById/F3185C2CB60231EEC12576410054DC45/$FILE/A-world-on-the-phone.pdf


0 Responses to “A world on the phone”

  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

You can contact us at:

0800 FINSEC (0800 346 732)

Creative Commons License
Join Now 0800 FINSEC

RSS New Zealand union news from LabourStart

  • An error has occurred; the feed is probably down. Try again later.

RSS LabourStart – act now to help other workers

  • An error has occurred; the feed is probably down. Try again later.

Finsec Photos



%d bloggers like this: