BNZ makes some changes but pushes ahead with unachievable targets

BNZ is pushing ahead with unachievable new targets, but has made some changes in response to submissions from Finsec members.

Targets are to be adjusted down to reflect sick leave and public holidays. They have also adjusted the products to change the focus from selling debt products to other products and services. From December onwards the threshold will be set at 20 sales per week for Banking Advisors and Personal Managers.

BNZ Union Council Chair Callum Francis said that these concessions are not enough and that the new targets are bad news for both customers and staff. “We intend to keep putting pressure on the bank to reconsider these targets. To do this we need staff to get active on this issue and keep us up to date on the impact of targets both on our work for the bank and on our customers.”


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