Privacy risk of ANZ National Offshoring

Finsec has written to the Privacy Commissioner, Marie Shroff, to ask for an investigation into the privacy implications of the transfer of ANZ National banking operations to Bangalore, India.

Finsec’s questions include what steps the bank is taking to ensure information security, whether privacy breaches in India will be dealt with through the provisions of the New Zealand Privacy Act, and what obligations ANZ National will have to tell customers in relation to information privacy.

There is also evidence that public concern about the offshoring is growing. In a letter to the Dominion Post this week, Serge Kemelmager of Silverstream asked whether “we want our personal data stored in India? There is already a track record of employees of call centres and other holders of personal data there selling it to the underworld for illicit news. …..This country should have legislation prohibiting any holder of personal or other information from transferring it or having it processed outside New Zealand without the consent of the individual and/or company involved.”

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