Sales targets issue growing in Oz


Finsec’s sister union, the Finance Sector Union of Australia, is highlighting the issue of “debt stress” in a Better Banks style campaign across the ditch. 

FSU National Secretary Leon Carter notes the interest in FSU’s comments on sales targets across Australian media and says that the prime reason for entering the debate is to ensure the wider community develops some understanding of the pressure finance sector workers are under.

 Late last year, the FSU conducted research with members of the public. Most had some awareness that finance sector workers have KPIs or sales targets to meet, and that was the reason they were continually offered products, usually debt creating products such as loans or credit cards.

However, they were quite shocked to learn of the practice of linking pay outcomes to the sale of these products, and that in effect staff needed to push the sale to avoid a pay freeze, or in the worst cases, adverse pay outcomes or loss of employment.


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