PSIS staffing issues on “to do” list

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Finsec members at PSIS are putting staffing issues on the “to do” list as needing to be addressed in negotiations starting in April. 

PSIS staff are worried that there is currently not enough relief cover provided for either planned or unplanned leave. Finsec national organiser Bella Pardoe said that the PSIS can only maintain its industry leading results for great customer service through increasing staffing numbers.

 “Under staffing will result in reduced service to customers, more pressure on staff and potentially damages PSIS’s good reputation,” said Pardoe. “Staff should be able to take holidays at times suitable to them and also be able to meet their family and community responsibilites.”

Pardoe said that the Better Banks Agenda for Change can fix staffing issues at PSIS. Measures include increasing the calculation of relief cover to 35 days per FTE, and reducing staff turnover through the introduction of an annual retention bonus of $1000 for all staff after working 12 months and then every 12 months after that.

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