Offshoring spreads in Westpac Australia


The plague of offshoring Australian bank jobs is spreading into new areas of work and will include the transfer of employee records overseas.

Ten People and Performance positions in (in Learning and Logistics) at Westpac in Sydney are being lost as the jobs are being offshored. Genpact in India will now be responsible for storing, accessing and updating the personal training profile of every Westpac Australia employee including names, work addresses and training information.

There are fears that thousands of jobs are at risk of being offshored. Westpac has said that the only jobs safe from being offshored are those with direct external customer contact. The Finance Sector Union of Australia warns that all staff who work with a computer or a phone could see their jobs sent offshore, and say that Westpac is diverting attention from its offshoring by doing it one department at a time.

Westpac Union Council Chair Maxine Mullen said that the offshoring of human resources shows that few jobs are safe from being sold offshore to the lowest bidder. “When we think of offshoring, these aren’t the jobs we think of as being at risk. Now it’s not just processing sites but any job that doesn’t have face to face customer contact may be targeted.”

Maxine Mullen said that Finsec would continue to be vigilant in guarding against any similar moves to shift banking sector jobs out of New Zealand.


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