Joint Westpac-Finsec recommends improved staffing in branches

Westpac Paraparaumu In early 2007 Finsec and the bank agreed to work together to review staffing and resource levels across Westpac branches. The branch resourcing review came about after Finsec members actively campaigned to improve staff levels earlier this year. The review has now completed its work and made a series of recommendations which have been sent recommendations to Westpac senior management.

The review made a set of recommendations to improve resourcing across the entire branch network, including increasing relief cover per FTE from an estimated 22 days to 30 days to provide adequate relief for both planned and unplanned absences, and to mitigate potential stress on staff and customers.

Other recommendations include increasing the pool of casual staff available for and reducing the number of team meetings so that they can better focus on quality rather than quantity.

Finsec members are very hopeful that the recommendations will be acted on. The branch resourcing process has been conducted in good faith by both Finsec and Westpac, and has made good progress to date.

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