BNZ pushes ahead with CSC role

BNZ Union Councillor, Gareth ChildBNZ has circulated its response to consultation it received on its proposed Customer Service Consultant role, including responses it received from Finsec’s ‘Take 5’ campaign to improve the proposal.

The bank agreed with some of Finsec’s suggestions, such as to review the implementation of the CSC role in 6 months time, and to provide a comprehensive training system. These things were not in the original proposal.

Other changes to the proposal that Finsec members campaigned for, such as the right for CSRs to choose whether they moved to the new role, lowering targets for CSCs, and increasing the pay to reflect pay in comparable jobs in other banks, were all rejected.

About four hundred Finsec members participated in our Take 5 campaign by signing the petition saying they supported the five changes Finsec was proposing. Finsec believes this created significant pressure on the bank to respond positively to its proposals, including formally meeting with a delegation of Finsec members to discuss issues. The proposal is now better for staff than it was.

However, 400 people participating out of a bank with 3000 staff is not enough to win significant changes to proposals that the bank was already committed to. When BNZ members negotiate a new employment agreement in mid October it is likely that the bank will be claiming to make many changes to workers’ rights at work including hours of work provisions. BNZ Finsec members need to grow membership and activism so that that bank sees far more than 400 people supporting the campaign for positive change.

Meanwhile, workers at BNZ should remember to get their Staffing and Workload surveys in to us next week. The information from this will help us in negotiations in October.


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