Take 5 to win 5

Take 5 to win 5The BNZ is proposing significant changes to the pre-sales roles in branches. The creation of the new Customer Service Consultant (CSC) role and the disestablishment of the CSR role is not only a major shake up of the existing branch structure but poses issues for staff and customers alike. Finsec members are not opposed to the introduction of the CSC role. Clearly there are a number of benefits for staff and customers. What members are opposed to is the proposal in its current form.

Staff have advised Finsec that they don’t think making a submission or providing feedback to the bank will change the way the role is introduced.

That is why Finsec is launching the campaign Take 5 to Win 5 – all that is needed is 5 minutes of your time to work towards winning 5 improvements to the bank’s proposal. We think an active approach is more likely to influence the bank. The bank needs to see staff getting active and letting them know that they can’t make big changes without really listening to and addressing the genuine concerns staff have�

We believe there are 5 key changes that would make the proposal better for workers and customers alike. These changes are:

  1. CSR’s should not be required to become CSC’s
  2. The role should have higher pay
  3. The targets for the role should be lowered
  4. A fair system of role distribution and training needs to be implemented
  5. A thorough review of the implementation of the role needs to take place after 6 months.

Sign the online petitionWe think that if all staff take 5 minutes to tell the bank that we support these changes then we have a chance of getting them. Doing nothing will see the proposal implemented as it is. So, do you support these changes?


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