BNZ staff face up to bosses (2)

 Palmerston North and Broadway workers at BNZLast week we reported on BNZ staff in Palmerston North who were protesting against the bank’s removal of three branch credit support positions from their town. As a result of their campaign to reinstate the three positions 16 members at the Broadway and Palmerston North branches got to meet with a raft of BNZ managers on Monday to discuss their concerns.

Their concerns were simple ones; that removing these positions would lower the quality of customer service they would be able to give, and that less people doing the job would mean more workload.

The bank however was adamant at the meeting that it was not going to reinstate the positions.

So what everyone agreed is that they will meet again on 18 April as a working group that will discuss all the issues further and come up with solutions. Contrary to the impression they give in the photo, members were not happy with that outcome, but are prepared to see what comes from it. They are going to approach other branches in their broader area to find out how they have dealt with similar reductions on branch credit support roles. They are also going to involve the LSC and CAS operations teams who will be picking up some of the work that the branch credit support previously did, to find out how their workload has been affected.

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2 Responses to “BNZ staff face up to bosses (2)”


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    oh we didn’t care,we made it very clea. Ondrej Manisha.

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